Avicenna Institute Student Newsletter - June 8, 2014

Updates are Here!

The Temperament and Typology Course page is now updated. Please check out this page and let us know what you think. We will be updating the rest of the course pages this week.

We had a wonderful webmaster update our member website two weeks ago. Since then we have been working 12-hours a day to get all the new member & student pages up and running! So far the response to the new pages has been amazing. Members are saying "This is a 10 on a scale of 1 to 10" and "This is so easy-peasy!" and "This fantastic! Everything plays and downloads instantly on my tablet!" You will be hearing from us again in about a week when your student pages are on the new system. For now, we just wanted to give you a "heads up" because as we are switching the pages to the new system they may become inactive or some links will not work for up to three hours at a time. If this happens to you in the next two weeks don't worry. We can't wait to show off the new student pages to you!

New Aromatherapy Lecture

A new aromatherapy lecture will be going online this week. We can't wait to share it with all our Aromatherapy and Naturopathic Healing Course Students! We will post more about this in the next newsletter.

Exam and Certificate Delays

Thank you all students for your patience on certificate and exam correction delays this past few weeks. The website updates were pressed upon us quite suddenly (if you have been following the newsletters you know how) so the staff and I dropped everything for a few weeks to focus on making sure your access to student files remained active. In the process we have made your student access experience much better as well!

Need a Textbook?

If you enrolled as a student before December 1, 2013 physical text books were not available and did not come with the classes. Now that physical text books are being offered you don't have to miss out. You can still order them by clicking on the textbook picture to the left.

Miss a Newsletter? 

Browse old student newsletters below...

May 6, 2014 - Website Issue Alert - This May Affect You...

May 1, 2014 - How to Cite Sources in Your Papers

April 24, 2014 - Why Studying Might Give You More Time

March 29, 2014 - Certifications and Over the Counter Drugs

(Note: This is still active - we still need more feedback)

February 15, 2014 - Calling All Practitioners and Students Selling Natural Healing Items!

(Note: This is still active - we are still needing more submissions)

February 6th, 2014 - Improvements Being Made at The Avicenna Institute of Natural Healing

January 30, 2014 - Announcing Our NEW Student Newsletter! Important!

Tips to Avoid "File Frustration"

* Remember you can always text us for immediate help. We can even send you file links by text. 

* We have set up everything on the site to be easy. If it is not something is wrong. Check the forum or text us to check for "known issues". It's sort of like calling my Internet company when the line is down. They always have an announcement on there if there is a "known issue" so that saves me time trying to figure out what is (not really wrong) with my modem.

* Be sure to check the forum. We made an announcement earlier today about the issue but a few people had not checked so they e-mailed us and were confused.

* Be sure to post for help on the forum. There is always someone on the forum and you will always get the quickest response there. If you e-mail us it may take up to half a day for a response to urgent issues and up to three days for a response to non-urgent e-mails.

* Be sure to use the help pages.

* When possible download files to your own computer or device for quick retrieval. The system we use is only intended as a "delivery system" anyway so to see the files correctly you have to download them anyway.

Working to Make Your Experience Easier

Issue Solved: We are always listening to you to see how we can make your experience easier. Due to some confusion about logging in we are going to have our webmaster put a login button at the top of the website pages. This should happen in the next two weeks.

Potential Issue: We have heard from one person that they are having issues with their password being tagged as "wrong" every time they go to the site so they have to re-set it. Has anyone else experienced that issue?

**Our old website required you renew access, with the new website you can request access without ever paying to renew that access – even if you want to access lessons you purchased ten years ago! If you received an automated message from our old website asking you to renew please delete that message and ignore it. There is also one exception to this rule – if you are one of the ten people who purchased year memberships during the short period of time we offered them please contact us for access options at: CustomerService@TheBEarthInstitute.com  - you still have access to many of your materials!