Earthschooling

Home of the First Online Waldorf Curriculum – Since 1994

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Earthschooling Member Help Page

Do you have a question about how to use the curriculum, a Waldorf pedagogical question, or teaching question? Please post those questions to the MEMBER FORUM

These forms go directly to the appropriate staff member and contain all the information they need to help you quickly! We never use AI to help you.

Please choose the form on this page that best suits your situation.

You are a member if you have made a purchase from Earthschooling. As a member, this page covers every member question we have had since 1994. If you are NOT a member it is best to write us an email as questions from non-members can vary widely: CustomerService@TheBEarthInstitute.com

Before these forms, helping members usually took at least 3-4 emails between us to get all the information we needed from the member and offer them help. These forms ensure that you are helped quickly after filling out a form. Forms may seem “impersonal” however these forms are not. They have been carefully designed by our staff after more than 30 years of experience and are designed with love and the desire to help you quickly. A real person will be responding to your submitted form in a personal and friendly manner.

Teachable Migration Request

Only use this form if you have Living Lessons Curriculum and are an old member who has not migrated yet or a new member who has waited at least 24-hours for their login.

I understand it will take 1 - 3 weeks for us to respond to this form(Required)
We have been migrating accounts to Teachable for two years. For this reason, there are very few ongoing requests so we only check these “Teachable Migrations” forms every 1-3 weeks. Most of the requests we receive are from members who do not have Teachable-related items. For this reason we have created this informational form to avoid mistaken requests. Please be sure to read this form carefully. There may be another form that suits your request better.
Teachable is a video hosting platform so it is only available for members who own an Earthschooling curriculum that contains many videos. This includes the Living Lessons, Teacher Support Package, French Lessons, and The High School Curriculum. If you did not pay for Living Lessons you cannot be upgraded for free to Living Lessons as the new portal is part of WaldorfSchoolOnline and not entirely managed by Earthschooling. Additionally, contracts with teachers, and lesson developments do not allow for free upgrades. At the very beginning of the program, when it was entirely managed by Earthschooling and in development, we did allow for a few complementary upgrades. These are no longer available. However, you can receive credit for your previous purchase if you want to upgrade using an upgrade credit. Contact us at CustomerService@TheBEarthInstitute.com for a code.
Do you qualify to submit the form?(Required)
If you are a new member please wait at least 24-hours before submitting a form. You should have received your access through the automatic system. However, staff members always send a second access letter within 24-hours after your order just in case anything went wrong.
Did you purchase through a charter school?(Required)
Did you purchase through a co-op?(Required)
Name(Required)
Did a relative or charter school pay for your order? If your name is not the main one on the account or your name changed please provide additional information here.
Please provide alternate email addresses if you are not sure of which email your account is listed under,
Did you pay using a payment plan?(Required)

Payment Portal/Checkout/Shopping Cart Help Form

I am having trouble with the checkout process. I cannot make a payment, create an account, or other payment issue.

Name(Required)
Email(Required)
My Issue Occurred...(Required)
I tried to use the alternate payment page at: https://the-bearth-institute.square.site(Required)
(or my item is not located on that page)
I checked with my Bank(Required)
Banks will often flag online purchases as "suspicious". It is usually easily remedied by asking the bank to release the funds.
I double-checked my entries(Required)
Occasionally I have accidentally used the wrong card to pay and was declined as well. Did you enter the correct card number, zip code, and 3-digit code? Is your card associated with another name or address?
I double-checked my bank/card balance(Required)
Always check the balance online. Last week I had a pending charge on my account for $400.00 which didn't drop off for one week so I thought I had room on my card and did not. So, it is always good to re-check the information entered for the card and the balance available stated online at the card holder location.
I tried PayPal or do not have a PayPal account(Required)
Using a PayPal balance can often resolve this issue as it avoids involving credit cards or banks, which all have various policies.
Please send me an Invoice(Required)
If the issue cannot be easily resolved from the user end, we are happy to send an invoice with your permission. Usually a direct invoice is approved by the bank immediately, if all other card details are correct.
Which items do you want to be invoiced for?

Earthschooling.com Website Password Help Form

If your form arrives with any abusive language it will be deleted and you will not receive a reply.

Are You Using the Correct Login Page?(Required)
The Login Page is HERE for preschool through G8: https://earthschooling.info/thebearthinstitute/members/ --------- The login page is here for high school students: https://thebearthinstitute.teachable.com
Have You Been Able to Login Successfully Before?(Required)
Have You Tried Everything on the Login Help Page?(Required)
The Login Help Page is HERE: https://earthschooling.info/thebearthinstitute/instant-login-help/
Which Device Are You Using?(Required)
When you try to log in what happens?
I understand it will take 1 - 3 days for us to respond to this form(Required)
Please check the box to indicate that you understand our response time
I understand these forms were created to speed up the help process(Required)
Before these forms, helping members usually took at least 3-4 emails between us to get all the information we needed from the member/customer and offer them help. These forms ensure that you are helped immediately after filling out a form.
I understand that a real person will be responding to me. Earthschooling does not use AI to respond to customers(Required)
Forms may seem "impersonal" however these forms are not. They have been carefully designed by our staff after more than 30 years of experience and are designed with love and the desire to help you quickly. A real person will be responding to this form in a personal and friendly manner.

Teachable Login & Access Help

I understand this form is only for help with my existing Teachable account(Required)
If I am not on Teachable yet and need to be migrated I should fill out the Teachable Migration Form
Did you receive your Teachable welcome letter from us and read it completely?(Required)
Did you try the Teachable help pages before contacting us?(Required)
You should be logging in ONLY at our portal and NOT Teachable.com. Our portal is: http://thebearthinstitute.teachable.com If using the app you need to create your OWN Teachable account, login, add our course to YOUR account and then access through the app. Teachable provides app help here: https://support.teachable.com/hc/en-us/articles/115000766167-Use-the-iOS-App-as-a-Student
What login issue are you having?(Required)
Are you able to login to the website on your computer?(Required)
Please try this before submitting this form.
If you have made sure you are logging into OUR website and NOT Teachable.com AND you have tried to login with your computer (to make sure your password works) at: http://thebearthinstitute.teachable.com THEN you can submit this form. Please provide details as to what kind of error message you are receiving from the system
I understand it will take 1 - 3 days for us to respond to this form(Required)
Please check the box to indicate that you understand our response time
I understand these forms were created to speed up the help process(Required)
Before these forms, helping members usually took at least 3-4 emails between us to get all the information we needed from the member/customer and offer them help. These forms ensure that you are helped immediately after filling out a form
I understand that a real person will be responding to me. Earthschooling does not use AI to respond to customers(Required)
Forms may seem "impersonal" however these forms are not. They have been carefully designed by our staff after more than 30 years of experience and are designed with love and the desire to help you quickly. A real person will be responding to this form in a personal and friendly manner.

Downloading Purchase Help

Did you purchase Earthschooling materials and can't find them or are you having trouble downloading? Please fill out this form. If your form arrives with any abusive language it will be deleted and you will not receive a reply.

Your welcome letter should provide navigation instructions to receive your materials. You WILL NOT go to your account page to download your materials. They are on the website.
All purchases are located on the website. You can navigate to your purchase using the member navigation at the top (after you log in). You WILL NOT find your materials on your account page.
Download Issue You Are Having(Required)
Are You Logged Into the Website?(Required)
You can only access materials if you are logged in.
Did You Try Navigating the Member Pages?(Required)
If you go to the "Quick Curriculum Access" member pages or use the pull down navigation menus you can find most of your materials. Most materials are available online now once you are logged in and not by download.
I understand these forms were created to speed up the help process(Required)
Before these forms, helping members usually took at least 3-4 emails between us to get all the information we needed from the member/customer and offer them help. These forms ensure that you are helped immediately after filling out a form.
I understand it will take 1 - 3 days for us to respond to this form(Required)
Please check the box to indicate that you understand our response time
I understand that a real person will be responding to me. Earthschooling does not use AI to respond to customers(Required)
Forms may seem "impersonal" however these forms are not. They have been carefully designed by our staff after more than 30 years of experience and are designed with love and the desire to help you quickly. A real person will be responding to this form in a personal and friendly manner.

Corrections or Updates Needed to Earthschooling PDF Materials

This form is what you will use if you want to submit edits to the written Earthschooling curriculum. You will need to include the grade, document name, and URL you found the document at for us to be able to edit the document. You will also need to include a page number. If your form arrives with any abusive language it will be deleted and you will not receive a reply.

We need the URL from which you open the document and NOT the URL that shows once the document is already opened or clicked on.
Please include very specific instructions such as "there is a spelling error" or "this is a repeat story from January" or "this is missing the end" or "this would sound better if it said..."
I understand it will take 1 - 3 weeks for us to respond to this form(Required)
I understand it will take 1-3 weeks to respond. Because we need to first research the error and assign a staff members to address the error, our response time for this specific form is much longer than our usual 1-3 days. Sending additional emails or contacting us through a different method will not speed up the process and may actually slow it down.
I understand these forms were created to speed up the help process(Required)
Before these forms, helping members usually took at least 3-4 emails between us to get all the information we needed from the member/customer and offer them help. These forms ensure that you are helped immediately after filling out a form.
I understand that a real person will be responding to me. Earthschooling does not use AI to respond to customers(Required)
Forms may seem "impersonal" however these forms are not. They have been carefully designed by our staff after more than 30 years of experience and are designed with love and the desire to help you quickly. A real person will be responding to this form in a personal and friendly manner.

Suggested Edits or Errors Found in Earthschooling Videos

If you have any trouble with any of the videos on the Earthschooling website please let us know with this form. You will need to provide the grade, name of the video, URL where the video is located, and time stamp where you get the error (if time stamp is applicable). If your form arrives with any abusive language it will be deleted and you will not receive a reply.

We need the actual page where you open the video from - NOT the page the video opens to play on.
Include time stamp if needed. Say something like "video plays slowly" or "video will not open" or "in the math problem at 5min. there is an error"
I understand it will take 1 - 3 weeks for us to respond to this form(Required)
For quicker response times please place your requests or comments in the Teachable comments section under the video that needs fixing. I understand it will take 1-3 weeks to respond. Because we need to first research the error and assign a staff members to address the error, our response time for this specific form is much longer than our usual 1-3 days. Sending additional emails or contacting us through a different method will not speed up the process and may actually slow it down.
I understand these forms were created to speed up the help process(Required)
Before these forms, helping members usually took at least 3-4 emails between us to get all the information we needed from the member/customer and offer them help. These forms ensure that you are helped immediately after filling out a form.
I understand that a real person will be responding to me. Earthschooling does not use AI to respond to customers(Required)
Forms may seem "impersonal" however these forms are not. They have been carefully designed by our staff after more than 30 years of experience and are designed with love and the desire to help you quickly. A real person will be responding to this form in a personal and friendly manner.

Cannot Access a Page: Shows as Restricted

This form is for members who cannot access a page and it shows as restricted for them. This form is for you if you think you should have access to that page but you do not.

I understand it will take 1 - 3 days to respond to this form(Required)
Please check the box to indicate that you understand our response time.
I understand these forms were created to speed up the help process(Required)
Before these forms, helping members usually took at least 3-4 emails between us to get all the information we needed from the member/customer and offer them help. These forms ensure that you are helped immediately after filling out a form.
I understand that a real person will be responding to me. Earthschooling does not use AI to respond to customers(Required)
Forms may seem "impersonal" however these forms are not. They have been carefully designed by our staff after more than 30 years of experience and are designed with love and the desire to help you quickly. A real person will be responding to this form in a personal and friendly manner.
Please send the URL of the page itself and not a document within the page. If your URL has "S3" anywhere in it - that is the incorrect URL.
What happens when you try to access this page?
What is the username and password you are using to login before accessing this page?

I Want to Upgrade

I want to upgrade...(Required)
Which exact item are you upgrading to? Which exact item do you want to upgrade TO? Are there other past items to include in the upgrade credits?

Do you need a receipt or Proof of Purchase?

We need to know what requirements there are for your receipt. We have recently found out that some state and scholarship programs have new "proof of purchase" requirements.

Teacher or Lesson Review Form

Leave a review for a lesson or teacher. You can use this form for Living Lessons or for curriculum without Living Lessons. We find your feedback valuable. We have used customer feedback since 1994 to make our lessons the best they can be.

Name(Required)
I have read the information below and understand it(Required)
Only forms that have all the required questions answered will be read. If all of the required questions are not replied to the form will be discarded (you will see why when you scroll down). Please be specific. Generalizations like "everything, all of them, etc..." cannot be used for the evaluation purposes.
This could include anything such as good lighting, very organized, etc.

QUICK LINKS FOR OUR FAQs

Behind the Scenes: What are we Working on this Month?

Which Level of Math Should My Student Use?

Member MLB & Lesson Samples from All Grades

Guide to All Planners G1 to G8

And last, but not least, our collection of FAQs from the past 30 years – which is actually a surprisingly small and easy to navigate set of pages! However, many of us here actually dislike FAQs pages and find them difficult to navigate and frustrating, so we understand if you want to email questions instead. We are here to help you by email if you have any questions not covered by the forms above. If you have a question not covered by a form above please email us at: CustomerService@TheBEarthInstitute.com 

However, if you are a DIY person or need your answer immediately you can dive into the FAQs using the button below…

FAQs for Members & Non Members

Do you have an issue with your purchase?

Visit our Purchase and Privacy Page using the button below…

Purchase & Privacy Page

Earthschooling – an Award Winning Curriculum